Office Manager - Hire or get hired
Your complete guide to the Office Manager Role: Duties, salary & hiring tips
Purpose of the Office Manager
The Office Manager ensures the smooth operation of the office by managing administrative systems, facilities, and supporting internal communications. This role plays a key part in workplace organisation and team support.
Office Manager's duties and responsibilities
• Office Operations:
Oversee daily administrative functions and facilities coordination.
• Vendor Management:
Manage relationships with suppliers, contractors, and service providers.
• Team Support:
Assist leadership with scheduling, travel, and documentation.
• Process Improvement:
Implement and improve office systems and procedures.
• Health & Safety:
Ensure compliance with office safety standards and policies.
Oversee daily administrative functions and facilities coordination.
• Vendor Management:
Manage relationships with suppliers, contractors, and service providers.
• Team Support:
Assist leadership with scheduling, travel, and documentation.
• Process Improvement:
Implement and improve office systems and procedures.
• Health & Safety:
Ensure compliance with office safety standards and policies.
Requirements and qualifications for a Office Manager
• 3–5 years’ experience in an administrative or office support role
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office Suite and office technology
• Ability to manage multiple priorities independently
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office Suite and office technology
• Ability to manage multiple priorities independently
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Business Support Market Update
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
