Business Support recruitment
people2people specialise in Business Support across Australia
What's happening in Business Support right now?
Business support hiring remains steady in 2026, with stabilising turnover and recruitment focused on maintaining daily operations and service continuity. Demand is strongest for customer service representatives, administration and office coordinators, and project coordinators.
As teams manage limited resources, employers are using AI to improve problem-solving, processes and data entry. Temporary and contract staff also continue to cover leave, workload peaks and short-term skill gaps without requiring broad permanent expansion.
What Business Support insights do employers need to know?
94%
of teams haven't seen their team size impacted by the rise of AI.
82%
of teams won't make any alterations to existing flexible working arrangements in 2026.
76%
of teams are required to work from the office at least three days a week.
We recruit permanent, contract & temporary roles in Business Support
Administration and office support
• Data Entry
• Office Manager
• Office Coordinator/Office Assistant
• Corporate Receptionist
• Receptionist
Customer service
• GM/National Manager Customer Service
• Contact Centre Manager
• Customer Service Manager
• Customer Service Team Leader
• Customer Service Representative
How does the recruitment process work for Business Support jobs?
Initial Consultation and Role Briefing
Our process begins with a detailed consultation. We meet with you to understand the role, required skills, experience level, and cultural fit. This ensures the search is tailored to your business needs.
Candidate Sourcing and Advertising
Once the brief is clear, we promote your vacancy across job boards, LinkedIn, our AI tools, and internal database. Our recruiters also headhunt passive candidates, ensuring you reach both active job seekers and hidden talent.
Screening and Candidate Shortlisting
We review applications, conduct phone or video interviews, verify qualifications, and check references. Only the top candidates are shortlisted, saving you time and ensuring you meet the most suitable professionals.
Interviews and Employer Selection
Shortlisted candidates are presented to you for interview. We manage scheduling, prepare candidates, and provide you with market insights to help evaluate and compare applicants effectively.
Offer Negotiation and Onboarding Support
After you choose your preferred candidate, we assist with salary negotiations, and manage counter-offers. We also follow up after placement to ensure long-term success.
Industry leaders highlight
What are the key Business Support trends in 2025?
"Flexible working and wellness benefits continue to be attractive to business support staff in 2025 this has not shifted materially in the last 12 months other key strategies and benefits that would be attractive to business support staff include wellbeing leave, lead roles in projects and investment in learning and development in AI use.
The greatest benefit that has emerged from COVID is the increased use of technology—not only to maximise our work as business support professionals but also to enhance trust. I transitioned from supporting an Executive in my office to supporting an executive in another location, and as long as expectations are clear and accountability is maintained, technology and communication tools ensure that physical presence is no longer as crucial as it once was. We can work remotely with the same level of performance."
Are you being paid your worth?
Know the Business Support market before you apply
2026 Employment & Salary Report
Stay ahead of your market across Australia
Take a closer look at what’s driving hiring in your industry, from shifting employer priorities to the roles most in demand. This comprehensive report reveals the key trends shaping recruitment and workforce strategy this year, providing your business with a competitive edge in today’s uncertain labour market.
- Benchmark your company's attraction and retention strategies
- Find out what job seekers are looking for in 2026
- Identify emerging and current hiring and salary trends
Copyright 2026, people2people Recruitment
