Customs Broker - Hire or get hired
Your complete guide to the Customs Broker Role: Duties, salary & hiring tips
Purpose of the Customs Broker
The Customs Broker ensures timely and compliant clearance of goods through customs by preparing and submitting necessary documentation and advising clients on trade regulations.
Customs Broker's duties and responsibilities
• Customs Clearance:
Lodge import/export declarations and ensure compliance with regulations.
• Client Liaison:
Advise clients on duties, tariffs, and import/export requirements.
• Documentation:
Verify accuracy of invoices, packing lists, and classification codes.
• Compliance:
Stay up-to-date with customs legislation and implement updates.
• Broker Licence:
Maintain active licensing and professional standards.
Lodge import/export declarations and ensure compliance with regulations.
• Client Liaison:
Advise clients on duties, tariffs, and import/export requirements.
• Documentation:
Verify accuracy of invoices, packing lists, and classification codes.
• Compliance:
Stay up-to-date with customs legislation and implement updates.
• Broker Licence:
Maintain active licensing and professional standards.
Requirements and qualifications for a Customs Broker
• Accredited licensed customs broker (Australia or NZ)
• 3+ years’ experience in customs clearance
• Expertise in HS codes, tariffs, and international trade laws
• Strong attention to detail and documentation accuracy
• Experience with customs software and freight platforms
• 3+ years’ experience in customs clearance
• Expertise in HS codes, tariffs, and international trade laws
• Strong attention to detail and documentation accuracy
• Experience with customs software and freight platforms
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In 2024, supply chain and logistics hiring managers faced ongoing challenges, with candidate availability remaining a key issue. More than 50% of employers reported difficulty finding candidates, with 46% also citing candidate unreliability as a barrier to hiring. Warehousing and Operations/Admin Support roles remained in high demand, but skill shortages persisted across Warehousing (37%), Demand and Procurement (33%), and Transport (25%). Employers continued to invest in flexibility, automation, and technology to mitigate these gaps, while benefits such as flexible working hours (39%), product discounts (25%), and meal allowances (10%) were offered to compensate for the lack of work flexibility.
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Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
