Client Services - Hire or get hired
Your complete guide to the Client Services Role: Duties, salary & hiring tips
Purpose of the Client Services
The Client Services role is responsible for delivering high-quality support to clients and stakeholders, ensuring a positive experience through proactive service, issue resolution, and consistent communication.
Client Services's duties and responsibilities
• Client Support:
Handle client enquiries and provide prompt assistance.
• Account Coordination:
Support onboarding, documentation, and service updates.
• Service Improvement:
Track feedback and contribute to improving customer experience.
• Reporting:
Maintain records and report on service metrics and issues.
• Team Collaboration:
Work closely with internal departments to resolve client needs.
Handle client enquiries and provide prompt assistance.
• Account Coordination:
Support onboarding, documentation, and service updates.
• Service Improvement:
Track feedback and contribute to improving customer experience.
• Reporting:
Maintain records and report on service metrics and issues.
• Team Collaboration:
Work closely with internal departments to resolve client needs.
Requirements and qualifications for a Client Services
• Strong customer service and client-facing experience
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a professional manner
• CRM or client management system knowledge preferred
• Team player with attention to detail
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a professional manner
• CRM or client management system knowledge preferred
• Team player with attention to detail
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Business Support Market Update
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
