Branch Manager (Freight Forwarding) - Hire or get hired
Your complete guide to the Branch Manager (Freight Forwarding) Role: Duties, salary & hiring tips
Purpose of the Branch Manager (Freight Forwarding)
The Branch Manager leads overall operations of the freight forwarding branch, overseeing customer service, business development, and operational excellence.
Branch Manager (Freight Forwarding)'s duties and responsibilities
• Branch Leadership:
Manage day-to-day operations and staff performance.
• Client Engagement:
Maintain key customer relationships and ensure service delivery.
• Financial Management:
Oversee budgets, P&L, and branch profitability.
• Business Development:
Identify new opportunities and drive growth.
• Compliance:
Ensure branch adheres to company and legal standards.
Manage day-to-day operations and staff performance.
• Client Engagement:
Maintain key customer relationships and ensure service delivery.
• Financial Management:
Oversee budgets, P&L, and branch profitability.
• Business Development:
Identify new opportunities and drive growth.
• Compliance:
Ensure branch adheres to company and legal standards.
Requirements and qualifications for a Branch Manager (Freight Forwarding)
• 7+ years’ experience in freight forwarding or logistics
• Leadership and business management experience
• Knowledge of international trade, operations, and regulations
• Strong commercial acumen and customer focus
• Experience managing budgets and teams
• Leadership and business management experience
• Knowledge of international trade, operations, and regulations
• Strong commercial acumen and customer focus
• Experience managing budgets and teams
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Supply Chain Market Update
In 2024, supply chain and logistics hiring managers faced ongoing challenges, with candidate availability remaining a key issue. More than 50% of employers reported difficulty finding candidates, with 46% also citing candidate unreliability as a barrier to hiring. Warehousing and Operations/Admin Support roles remained in high demand, but skill shortages persisted across Warehousing (37%), Demand and Procurement (33%), and Transport (25%). Employers continued to invest in flexibility, automation, and technology to mitigate these gaps, while benefits such as flexible working hours (39%), product discounts (25%), and meal allowances (10%) were offered to compensate for the lack of work flexibility.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
