About the Role:
The SOD Officer will be responsible for managing the inflow of inbound requests, including incoming orders and customer enquiries. This role also involves handling outbound workflows. All requests must be managed efficiently and within strict timeframes to ensure the smooth and timely processing of orders. Attention to detail is critical. Each request must be reviewed diligently, and any discrepancies or anomalies must be promptly addressed with the appropriate internal or external stakeholders.

Duties and Responsibilities:  

• End to end order management process,
• Align with internal stakeholders (Supply Chain, Logistics, and account/product managers) to ensure stock availability meets the customer’s delivery requirements.
• Ensure Daily booking management on customer booking portals accurately and in timely manner
• Ensure daily tasks including Booking responses processed by the end of the day,
• Collaborate with warehouse to manage daily deliveries to customers by sending daily load plans and booking confirmations.
• Collaborate with sales, SCMs and warehouse teams to address order related issues, such as discrepancies, Order changes, Cancellation and Expedited requests.
• Ensure all week/end of month sales targets are finalised by required closing dates. This may require out of business hours work to close all last minute processing for on-time delivery

• Preferred exposure in the FMCG industry (desirable)
• Experience dealing with confidential information and sensitive issues regarding pricing and new product launches
• Excellent oral and written communication
• Strong stakeholder management skills

• Generous discount on company products 
• Access to discounts and special promotions with retail partners 
• Access to wellbeing platform 
• Heavily discounted gym membership 
• Onsite parking