- 3 month inbound Customer Service
- Supportive team and training provided
- CBD based - $35 per hour plus super
The Company
Join this leading Medical Insurance company, as a Customer Service Consultant to help manage the inbound calls from members. Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.
The Role:
- Be the key person in connecting with members and handling calls through to resolution
- Manage the inbound call volume, keeping the member in mind at all times
- Processing members' insurance estimates and amendments
- Handle travel insurance queries
- Taking over the phone payments and updating information on the system
- Be actively engaged with members to provide them with accurate and timely information on products/services
- Have availability to work with a rotating roster between the hours 8am - 7pm Monday - Friday, but do standard 38 hour week
Your Skills and Expertise:
- Excellent communication skills both verbal and written
- Proven experience in Customer centric roles with examples of where you've been able to provide exceptional customer service to resolution
- Worked with a product or service that has complexity or within a heavily regulated sector to ensure you have a high level of accuracy in all work
- Ability to work well with new system and apply this new knowledge to a role
- Proven reliability and team work focused
If you have customer service or call centre background and are passionate about providing exceptional customer service support apply now
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
