We’re working with a client who are looking for 4x Customer Service Consultants to join a busy and supportive call centre team. You’ll be the first point of contact for members, helping them navigate their questions, resolve issues, and ensure their experience is seamless.

The Role:

You’ll be handling a mix of calls, emails, and backend administration. On a typical day, you will:

• Manage around 25 inbound member calls, providing guidance, resolving issues, and processing payments
• Handle 30+ member emails daily, following up on enquiries and admin requests
• Complete 30+ backend tasks, updating member records and maintaining accuracy
• Identify opportunities to improve processes and enhance efficiency

• Structured onboarding: 4 weeks of classroom-based training plus 4 weeks of on-the-job support
• Flexibility: First 3 months in-office, then hybrid work from home options
• Team environment: Join a cohort starting together on October 20th – learn and grow alongside your peers
• Continuous improvement: Your insights will help shape and streamline team processes

• $73,150 package + 7.5% annual bonus
• Shift-based hours: Week A (8:30am – 5:00pm), Week B (9:00am – 5:30pm)
• Career growth opportunitites

• Strong communication and problem-solving skills
• Ability to manage multiple tasks with attention to detail
• Customer service experience (call centre or high-volume support ideal, but not essential)
• A team player with a continuous improvement mindset
• Please note: Annual leave cannot be taken in June, July, December, or January