Our client, Samsung Electronics Australia, is seeking a meticulous and proactive Claims Officer to join their team on a 6-month fixed-term contract ! In this position, you will take ownership of the entire claims process for finished goods and spare parts, working closely with third-party logistics providers and insurance companies to ensure every claim is tracked, managed and resolved efficiently. This is a hands-on role where your attention to detail, proactive approach and ability to streamline processes will directly improve the supply chain and deliver real results.
Duties & Responsibilities:
- Raise, record and monitor all claims from start to finish.
- Liaise with third-party logistics providers and insurance companies to ensure timely settlement.
- Review documents, resolve disputes and negotiate agreements.
- Ensure all claims are handled according to company policies and legal standards.
- Organise and securely store all data and evidence.
- Proactively manage older claims and prevent delays.
- Identify process improvements to reduce claim resolution time.
- Prepare claims reports and support management with escalations and reporting.
- Transferable experience in logistics or claims management.
- Expertly skilled in Excel, with additional exposure to enterprise resource planning systems and Microsoft Office preferred.
- Highly organised with excellent attention to detail.
- Proactive, solution-focused and able to manage multiple priorities.
- Strong communicator, able to build effective relationships internally and externally.
- Access to generous discounts and special promotions.
- Access to well-being initiatives and exclusive learning opportunities.
- Access to onsite gym and parking.
We look forward to receiving your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
