Masterclass - The Neuroscience of Leading Sales and Customer Service Teams
Tuesday, 24 June 2025, 8.30AM-9.30AM, Parramatta CBD
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Date: Tuesday, 24 June 2025
Time: 8.30AM-9.30AM (8.15AM arrival)
Venue: Level 3, 100 George Street, Parramatta NSW 2150
This 1-hour session on The Neuroscience of Leading Sales and Customer Service Teams, facilitated by Kristen Hansen, explores how stress and uncertainty affect the brain’s ability to make decisions, regulate emotions and communicate effectively in high-pressure environments. Participants will understand the importance of psychological safety and how to engage the brain’s reward system—leveraging feedback, recognition and goal framing to drive motivation and sustain performance.
Kristen also introduces practical strategies for building cognitive agility and resilience, helping leaders move from reactive to proactive thinking and reset after setbacks like customer conflict or rejection. The session highlights the role of emotionally and socially intelligent communication in shaping high-performance teamwork and customer experiences. It equips leaders with brain-based coaching techniques to lead energising, future-focused conversations that enhance both individual and team performance.
Time: 8.30AM-9.30AM (8.15AM arrival)
Venue: Level 3, 100 George Street, Parramatta NSW 2150
This 1-hour session on The Neuroscience of Leading Sales and Customer Service Teams, facilitated by Kristen Hansen, explores how stress and uncertainty affect the brain’s ability to make decisions, regulate emotions and communicate effectively in high-pressure environments. Participants will understand the importance of psychological safety and how to engage the brain’s reward system—leveraging feedback, recognition and goal framing to drive motivation and sustain performance.
Kristen also introduces practical strategies for building cognitive agility and resilience, helping leaders move from reactive to proactive thinking and reset after setbacks like customer conflict or rejection. The session highlights the role of emotionally and socially intelligent communication in shaping high-performance teamwork and customer experiences. It equips leaders with brain-based coaching techniques to lead energising, future-focused conversations that enhance both individual and team performance.
A quick shout out to our planet partners, CarbonInvoice. CarbonInvoice helps people2people measure and mitigate any carbon emissions associated with the work we do. Learn more here.
About Kristen Hansen
Kristen Hansen is the founder of EnHansen Performance providing managers and executives with strategies to build leadership, resilience, adaptability, creativity, coaching, self-management and engagement skills. Kristen is one of the pioneers in the field of Neuroleadership and draws from her post graduate studies in the Neuroscience of Leadership and 20 years of management roles with major Australian organisations.
Kristen is an International Keynote Speaker and author of her book TRACTION: The Neuroscience of Leadership and Performance. She has also now accredited a team of 25+ leadership consultants in her NeuroTREAD framework as accredited facilitators.
Kristen is an International Keynote Speaker and author of her book TRACTION: The Neuroscience of Leadership and Performance. She has also now accredited a team of 25+ leadership consultants in her NeuroTREAD framework as accredited facilitators.
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