Concierge - Hire or get hired
Your complete guide to the Concierge Role: Duties, salary & hiring tips
Purpose of the Concierge
The Concierge provides front-of-house service and support, creating a welcoming and professional environment for clients, visitors, and employees while assisting with administrative and hospitality tasks.
Concierge's duties and responsibilities
• Client Welcome:
Greet visitors and assist with check-ins and directions.
• Service Coordination:
Manage bookings for meeting rooms and hospitality services.
• Facility Oversight:
Ensure lobby and reception areas are clean and presentable.
• Support:
Assist with event coordination and building access logistics.
• Communication:
Handle enquiries and liaise with building management or vendors.
Greet visitors and assist with check-ins and directions.
• Service Coordination:
Manage bookings for meeting rooms and hospitality services.
• Facility Oversight:
Ensure lobby and reception areas are clean and presentable.
• Support:
Assist with event coordination and building access logistics.
• Communication:
Handle enquiries and liaise with building management or vendors.
Requirements and qualifications for a Concierge
• Excellent customer service and presentation
• Experience in hospitality, reception, or front-of-house roles
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficient in basic administrative and scheduling systems
• Experience in hospitality, reception, or front-of-house roles
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficient in basic administrative and scheduling systems
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In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
