Customer Success Coordinator (6 Months+)
Location: Sydney CBD (Hybrid options available)
Duration: 6-month role with potential to extend
Industry: Education Technology
Rate: $36p/h + super
We are recruiting on behalf of a fast-growing business in the education technology sector. This organisation is transforming how schools manage and share data, and they are looking for a Customer Success Coordinator to join their Sydney-based team.

This is a key customer-facing role focused on supporting school stakeholders throughout onboarding, integration, and ongoing engagement with the platform. It’s ideal for someone who enjoys solving problems, building relationships, and working in a purpose-led environment.

Key Responsibilities

• Act as the first point of contact for school onboarding and integration support
• Provide responsive assistance via phone, video, and email
• Troubleshoot integration issues and guide users through resolution
• Re-engage schools with offline or inactive connections
• Identify and generate new engagement opportunities to support Account Managers
• Work closely with technical and internal teams to ensure a smooth user experience
• Manage multiple school accounts and maintain high-quality service delivery

• Experience in customer success, support, onboarding, or coordination roles
• Strong communication and stakeholder management skills
• Ability to grasp technical concepts (no coding required)
• Excellent time management and organisational abilities
• A proactive and collaborative approach to problem-solving

• Experience in education, EdTech, or SaaS environments
• Familiarity with student information systems, data syncing, or third-party integrations
• Awareness of information security and data privacy practices
• This is a six-month temporary role with the potential for long-term extension. The role offers hybrid working options and the chance to join a collaborative, impact-driven team based in the Sydney CBD.