Company
People2people are partnering with a global leader in electrical products. Their longstanding customer service team are looking for a new member to assist in their goal to provide customer service and administrative support to their customers and internal stakeholders.
Role
As a Customer Service Representative, your responsibilities would include but not be limited to:
- Provide courteous and efficient customer service by responding to inquiries and offering product advice both in person and over the phone.
- Process and manage customer orders in SAP in accordance with the Sales Order Processing Policy.
- Liaise with internal teams (such as sales and accounts) and external customers to ensure accurate order handling, invoicing, and delivery scheduling.
- Handle administrative tasks including filing, photocopying, faxing, and general support duties for the division.
- Resolve customer complaints professionally and refer special pricing inquiries to the appropriate Sales Representative.
About You
- SAP Knowledge is a mandatory (especially if experience working with codes such as VA01, VA02, VA03) & Microsoft Office (word processing and data entry)
- Minimum two years’ experience in a customer service environment with a strong focus on delivering quality service.
- Excellent verbal and written communication, professional phone manner, and effective conflict resolution abilities.
- Proactive team player with a positive outlook, able to multitask and perform well in a fast-paced, dynamic environment.
- High level of accuracy and attention to detail in all tasks.
Please click APPLY NOW with your application. Otherwise, for any questions please call Marissa Varudo on 02 8270 9735 or email [email protected]
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
