Our client Samsung, is a globally recognised and highly respected brand in the electronics industry. This position is based at their Sydney Olympic Park office, and follows a hybrid model, requiring four days in the office and one day working from home.
Key Responsibilities:
- Manage, analyse and report on customer service data.
- Monitor data quality and identify areas of improvement, implementing solutions to enhance data quality and integrity.
- Compile daily allocation spreadsheet for new and current cases to be allocated to relevant teams and case managers.
- Track daily, weekly and monthly statistics for customer service case managers.
- Track trends in case creation and closures and identify sources of said trends.
- Generate various reports to present to Customer Service team and management
- Adhere at all times to company policies and procedures in the completion of required duties
- Creating and maintaining reports for Customer Service KPI
- Developing Dashboards
- Analyse Customer Service KPI reports for trends and improvements
- Bachelor’s Degree Preference: Data Analysis/Mathematics/Statistics
- Advanced Experience in data and analytics focused on root cause analysis.
- Ability to manage communication to key stakeholders
- 2 or more years of experience within a similar role
- Competitive salary with potential bonus incentives
- Generous discounts on company products
- Exclusive promotions with retail partners
- Access to a dedicated wellbeing platform
- Onsite gym access
- Free onsite parking
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
