With 3 years in education, this candidate has built a solid background as a IT Support Analyst. Their recent work has included troubleshooting devices, resolving support tickets and managing access requests, with regular responsibility for technical troubleshooting and hardware support. They are comfortable using ServiceNow, Intune and Microsoft 365, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that streamlined user onboarding, while they also contributed to initiatives that improved first-contact resolution. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in ticket management and user support, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to financial services, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, greater ownership of their work is an important consideration. They are open on industry and are primarily focused on finding the right role, manager and team culture. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
