This IT Support Analyst has 7 years of hands-on experience working across professional services environments. Their recent work has included setting up users, resolving support tickets and troubleshooting devices, with regular responsibility for ticket management and user support. They are comfortable using Teams, Microsoft 365 and Intune, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as methodical, reliable and comfortable with deadlines, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that created support guides, while they also contributed to initiatives that streamlined user onboarding. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in technical troubleshooting and software support, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to education, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a contract role with meaningful project work. In their next move, work that offers more visible impact is an important consideration. They are comfortable working in the office and are also open to a balanced hybrid arrangement. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
