This candidate offers 10 years of experience as a IT Support Analyst, primarily within education. Their recent work has included resolving support tickets, troubleshooting devices and setting up users, with regular responsibility for hardware support and technical troubleshooting. They are comfortable using Teams, ServiceNow and Microsoft 365, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as collaborative, approachable and well organised, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved service response times, while they also contributed to initiatives that created support guides. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in user support and ticket management, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to professional services, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a stable permanent position. In their next move, a stronger team environment is an important consideration. They are comfortable in busy environments and prefer roles where priorities are communicated clearly. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
