With 4 years in utilities, this candidate has built a solid background as a Business Analyst. Their recent work has included supporting solution design, mapping processes and documenting user needs, with regular responsibility for process mapping and documentation. They are comfortable using Visio, Excel and Jira, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as collaborative, approachable and well organised, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved requirements quality, while they also contributed to initiatives that improved stakeholder alignment. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in change support and requirements gathering, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to healthcare, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, the opportunity to broaden their skills is an important consideration. They are comfortable in busy environments and prefer roles where priorities are communicated clearly. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.