An experienced IT Support Analyst, this candidate brings 18 years of experience gained in healthcare. Their recent work has included managing access requests, setting up users and resolving support tickets, with regular responsibility for ticket management and user support. They are comfortable using Active Directory, Teams and ServiceNow, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that reduced ticket backlog, while they also contributed to initiatives that created support guides. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in technical troubleshooting and hardware support, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to government, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a stable permanent position. In their next move, greater ownership of their work is an important consideration. They are open on industry and are primarily focused on finding the right role, manager and team culture. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
