TALENT PROFILE

Candidate ID: VFFLXLR8I1II63E


Sr Service Desk Analyst / 3rd-level support

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ABOUT THIS TALENT


With 9 years in healthcare, this candidate has built a solid background as a Software Developer. Their recent work has included integrating systems, reviewing code and building software features, with regular responsibility for API integration and code review. They are comfortable using AWS, JavaScript and C#, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as clear in communication and confident with stakeholders, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that delivered new features, while they also contributed to initiatives that improved application performance. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in system design and testing, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to financial services, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a permanent role in a collaborative team. In their next move, more exposure to complex work is an important consideration. They value a supportive manager, clear priorities and a team that communicates well. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

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Employment Snapshot


Desired Job Title

Sr Service Desk Analyst / 3rd-level support

Specialisation

Technology

Location

Sydney

Work-Type

Contract

Availability

Within 2 months

Notice Period

4 weeks

Desired Salary

$

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