TALENT PROFILE

Candidate ID: RSKYO6K7GEPF8I4


Customer Service Professional

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ABOUT THIS TALENT


This candidate offers 17 years of experience as a Learning and Development Coordinator, primarily within not-for-profit. Their recent work has included preparing learning reports, tracking attendance and supporting facilitators, with regular responsibility for LMS management and stakeholder communication. They are comfortable using SharePoint, Learning Management Systems and Excel, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as adaptable, hands-on and comfortable with change, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved participant communication, while they also contributed to initiatives that created clearer training calendars. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in learning administration and reporting, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to professional services, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, greater responsibility is an important consideration. They work best in environments where responsibilities are well defined but there is still room to take initiative. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

REQUEST RESUME


Employment Snapshot


Desired Job Title

Customer Service Professional

Specialisation

Business Support

Location

Sydney

Work-Type

Temporary

Availability

Within 1 month

Notice Period

Immediate

Desired Salary

$

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