TALENT PROFILE

Candidate ID: Q8V86K4J5T588OO


Customer Service Professional

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ABOUT THIS TALENT


This candidate offers 11 years of experience as a Business Analyst, primarily within healthcare. Their recent work has included gathering requirements, mapping processes and facilitating workshops, with regular responsibility for stakeholder workshops and change support. They are comfortable using Excel, Jira and Confluence, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that simplified business processes, while they also contributed to initiatives that supported successful system changes. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in process mapping and requirements gathering, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to insurance, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, the opportunity to broaden their skills is an important consideration. They are particularly interested in employers that invest in development and provide clear feedback. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

REQUEST RESUME


Employment Snapshot


Desired Job Title

Customer Service Professional

Specialisation

Business Support

Location

London

Work-Type

Temporary

Availability

Available now

Notice Period

Immediate

Desired Salary

$

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