TALENT PROFILE

Candidate ID: OBKLRQJX0LZH35K


Customer Service / Engagement Manager

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ABOUT THIS TALENT


This Learning and Development Coordinator has 3 years of hands-on experience working across government environments. Their recent work has included coordinating training programs, preparing learning reports and tracking attendance, with regular responsibility for reporting and learning administration. They are comfortable using SharePoint, Learning Management Systems and Excel, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as self-directed while still enjoying team collaboration, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that increased training participation, while they also contributed to initiatives that improved participant communication. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in training coordination and stakeholder communication, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to healthcare, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a permanent full-time opportunity. In their next move, a business with strong leadership is an important consideration. They are comfortable in busy environments and prefer roles where priorities are communicated clearly. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

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Employment Snapshot


Desired Job Title

Customer Service / Engagement Manager

Specialisation

Business Support

Location

Sydney

Work-Type

Contract

Availability

Available now

Notice Period

4 weeks

Desired Salary

$

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