An experienced Customer Service Representative, this candidate brings 3 years of experience gained in transport. Their recent work has included handling customer enquiries, resolving service issues and coordinating with internal teams, with regular responsibility for CRM administration and customer communication. They are comfortable using Zendesk, ServiceNow and CRM systems, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as practical, detail-focused and responsive, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved response times, while they also contributed to initiatives that improved CRM data quality. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in order management and problem solving, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to utilities, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a stable permanent position. In their next move, a stronger team environment is an important consideration. They are comfortable working in the office and are also open to a balanced hybrid arrangement. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
