TALENT PROFILE

Candidate ID: KOH20JC3RDNKNYP


Contact Centre Manager

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ABOUT THIS TALENT


This candidate offers 13 years of experience as a Accounts Receivable Officer, primarily within manufacturing. Their recent work has included resolving billing queries, maintaining debtor records and allocating receipts, with regular responsibility for collections and cash allocation. They are comfortable using Oracle, MYOB and SAP, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as collaborative, approachable and well organised, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved cash allocation accuracy, while they also contributed to initiatives that reduced aged debt. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in customer queries and aged debt management, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to professional services, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, the opportunity to broaden their skills is an important consideration. They are open on industry and are primarily focused on finding the right role, manager and team culture. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

REQUEST RESUME


Employment Snapshot


Desired Job Title

Contact Centre Manager

Specialisation

Business Support

Location

Brisbane

Work-Type

Permanent

Availability

Within 1 month

Notice Period

4 weeks

Desired Salary

$

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