TALENT PROFILE

Candidate ID: EFN2T0ZBRTQZT23


Customer Care Team Leader

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ABOUT THIS TALENT


This candidate is a well-rounded Paralegal with 4 years of experience across commercial law. Their recent work has included filing court documents, reviewing documents and preparing briefs, with regular responsibility for matter preparation and court filing. They are comfortable using Microsoft 365, iManage and LEAP, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved filing accuracy, while they also contributed to initiatives that reduced document review time. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in document review and client liaison, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to insurance law, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role where they can broaden their responsibilities. In their next move, work that offers more visible impact is an important consideration. They value a supportive manager, clear priorities and a team that communicates well. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

REQUEST RESUME


Employment Snapshot


Desired Job Title

Customer Care Team Leader

Specialisation

Business Support

Location

Sydney

Work-Type

Temporary

Availability

Available now

Notice Period

Immediate

Desired Salary

$

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