TALENT PROFILE

Candidate ID: CKZBB21TY8D2RTT


Contact Centre Agent

Profile Highlights


Keep your work history clear when applying.

Write down your salary range before job hunting.

Make your availability clear when job searching.

ABOUT THIS TALENT


This candidate offers 7 years of experience as a HR Advisor, primarily within healthcare. Their recent work has included reviewing policies, coordinating HR initiatives and managing employee relations cases, with regular responsibility for workplace investigations and case management. They are comfortable using Employment Hero, Workday and HRIS platforms, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that reduced case turnaround times, while they also contributed to initiatives that strengthened HR processes. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in performance management and employee relations, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to retail, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a permanent full-time opportunity. In their next move, a more stable long-term environment is an important consideration. They are comfortable working in the office and are also open to a balanced hybrid arrangement. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

REQUEST RESUME


Employment Snapshot


Desired Job Title

Contact Centre Agent

Specialisation

Business Support

Location

Sydney

Work-Type

Temporary

Availability

Within 1 month

Notice Period

4 weeks

Desired Salary

$

Meet our specialist recruitment ream