TALENT PROFILE

Candidate ID: B6BOLDIPFXR1G4T


Customer Service Officer

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ABOUT THIS TALENT


This candidate is a senior Property Manager with 9 years of experience across community housing. Their recent work has included conducting inspections, coordinating maintenance and managing arrears, with regular responsibility for arrears management and lease administration. They are comfortable using Console, InspectRealEstate and MRI, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as adaptable, hands-on and comfortable with change, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved portfolio retention, while they also contributed to initiatives that reduced arrears. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in maintenance coordination and inspections, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to real estate, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for an opportunity to contribute to a growing business. In their next move, a more stable long-term environment is an important consideration. They are open to hybrid working where the role allows it and value clear expectations around performance. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

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Employment Snapshot


Desired Job Title

Customer Service Officer

Specialisation

Business Support

Location

Sydney

Work-Type

Permanent

Availability

Within 1 month

Notice Period

4 weeks

Desired Salary

$

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