TALENT PROFILE

Candidate ID: 98FML1C8LNAQANS


Customer Service Team Leader

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ABOUT THIS TALENT


With 10 years in government, this candidate has built a solid background as a Compliance Officer. Their recent work has included supporting audits, tracking incidents and maintaining registers, with regular responsibility for policy review and audit preparation. They are comfortable using GRC systems, Microsoft 365 and Power BI, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as collaborative, approachable and well organised, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that reduced overdue actions, while they also contributed to initiatives that strengthened compliance registers. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in regulatory support and risk assessment, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to education, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a role offering a mix of autonomy and support. In their next move, a business with strong leadership is an important consideration. They are particularly interested in employers that invest in development and provide clear feedback. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.

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Employment Snapshot


Desired Job Title

Customer Service Team Leader

Specialisation

Business Support

Location

Sydney

Work-Type

Contract

Availability

Within 1 month

Notice Period

6 weeks

Desired Salary

$

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