This IT Support Analyst has 13 years of hands-on experience working across financial services environments. Their recent work has included managing access requests, resolving support tickets and supporting software issues, with regular responsibility for account administration and user support. They are comfortable using Teams, Microsoft 365 and ServiceNow, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as commercially minded, proactive and solutions focused, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved first-contact resolution, while they also contributed to initiatives that improved service response times. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in ticket management and software support, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to healthcare, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a contract role with meaningful project work. In their next move, a role with clearer development pathways is an important consideration. They are comfortable working in the office and are also open to a balanced hybrid arrangement. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
