This candidate offers 11 years of experience as a IT Support Analyst, primarily within financial services. Their recent work has included setting up users, resolving support tickets and troubleshooting devices, with regular responsibility for ticket management and software support. They are comfortable using Teams, Active Directory and Intune, and are confident learning new systems when processes or reporting requirements change. Colleagues would describe them as collaborative, approachable and well organised, with a consistent focus on accuracy, follow-through and clear communication. One of their stronger recent contributions involved work that improved first-contact resolution, while they also contributed to initiatives that created support guides. They are used to working with managers, colleagues and external stakeholders, and can adjust their communication style depending on the audience and urgency of the issue. The candidate is particularly strong in user support and hardware support, and tends to approach problems by understanding the detail first before deciding on a practical next step. They have also had exposure to healthcare, giving them a useful ability to adapt to different operating environments, systems and stakeholder expectations. They are now looking for a contract role with meaningful project work. In their next move, a stronger team environment is an important consideration. They are open on industry and are primarily focused on finding the right role, manager and team culture. In interview, they present as considered and straightforward, with a preference for giving practical examples rather than overstating their experience.
