Technology Trainer - Hire or get hired
Your complete guide to the Technology Trainer Role: Duties, salary & hiring tips
Purpose of the Technology Trainer
The Technology Trainer designs and delivers training programs to enhance staff knowledge of software, systems, and digital tools, ensuring optimal technology usage across the organisation.
Technology Trainer's duties and responsibilities
• Training Development:
Create and update training materials, manuals, and user guides.
• Delivery:
Facilitate workshops, webinars, and 1:1 training sessions.
• Support:
Assist employees with learning new systems and tools.
• Needs Analysis:
Assess skill gaps and develop tailored training plans.
• Feedback:
Evaluate training effectiveness and adjust content as needed.
Create and update training materials, manuals, and user guides.
• Delivery:
Facilitate workshops, webinars, and 1:1 training sessions.
• Support:
Assist employees with learning new systems and tools.
• Needs Analysis:
Assess skill gaps and develop tailored training plans.
• Feedback:
Evaluate training effectiveness and adjust content as needed.
Requirements and qualifications for a Technology Trainer
• 3–5 years’ experience in IT training or user support
• Excellent communication and presentation skills
• Familiarity with Microsoft 365, ERP, or CRM platforms
• Instructional design knowledge preferred
• Ability to simplify complex technical content
• Excellent communication and presentation skills
• Familiarity with Microsoft 365, ERP, or CRM platforms
• Instructional design knowledge preferred
• Ability to simplify complex technical content
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Technology Market Update
The demand for IT talent remains high, with 28% of companies taking over two months to fill key roles, highlighting persistent skill shortages. Despite this, hiring plans for 2025 show a cautious approach, with 34% of businesses not planning to recruit for IT positions. Developers, project managers, and business analysts remain among the most sought-after roles, while AI governance, cybersecurity, and cloud engineering emerge as critical areas for future investment.
AI continues to reshape workforce priorities, with 47% of businesses seeking candidates with at least a base-level understanding of AI. Key skills growing in importance include automation and IT process orchestration (63%), continuous learning in AI (45%), and cybersecurity using AI-driven threat detection (37%). Cybersecurity, upskilling, and AI and machine learning are now the top three business priorities, each cited by over 50% of companies.
Contractor usage has remained relatively stable, with 81% of companies expecting no change in 2025, and nearly half keeping contractor levels under 10%. The shift towards AI, automation, and cybersecurity signals an evolving skills landscape, requiring businesses to balance permanent hires with specialised expertise to stay competitive.
AI continues to reshape workforce priorities, with 47% of businesses seeking candidates with at least a base-level understanding of AI. Key skills growing in importance include automation and IT process orchestration (63%), continuous learning in AI (45%), and cybersecurity using AI-driven threat detection (37%). Cybersecurity, upskilling, and AI and machine learning are now the top three business priorities, each cited by over 50% of companies.
Contractor usage has remained relatively stable, with 81% of companies expecting no change in 2025, and nearly half keeping contractor levels under 10%. The shift towards AI, automation, and cybersecurity signals an evolving skills landscape, requiring businesses to balance permanent hires with specialised expertise to stay competitive.
