Service Manager - Hire or get hired
Your complete guide to the Service Manager Role: Duties, salary & hiring tips
Purpose of the Service Manager
The Service Manager oversees service delivery operations, focusing on performance, client satisfaction, and team coordination in technical or field-based environments.
Service Manager's duties and responsibilities
• Team Supervision:
Lead and support service technicians or contractors.
• Scheduling:
Manage work allocation, rosters, and urgent requests.
• Customer Service:
Ensure high levels of client satisfaction and issue resolution.
• Reporting:
Track service delivery metrics and compliance.
• Process Review:
Implement improvements in efficiency and service outcomes.
Lead and support service technicians or contractors.
• Scheduling:
Manage work allocation, rosters, and urgent requests.
• Customer Service:
Ensure high levels of client satisfaction and issue resolution.
• Reporting:
Track service delivery metrics and compliance.
• Process Review:
Implement improvements in efficiency and service outcomes.
Requirements and qualifications for a Service Manager
• 3–5 years’ experience in service or operations management
• Excellent leadership and communication skills
• Customer-focused with strong problem-solving ability
• Experience in scheduling systems and service reporting
• Knowledge of industry safety and compliance standards
• Excellent leadership and communication skills
• Customer-focused with strong problem-solving ability
• Experience in scheduling systems and service reporting
• Knowledge of industry safety and compliance standards
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
