Service Coordinator - Hire or get hired
Your complete guide to the Service Coordinator Role: Duties, salary & hiring tips
Purpose of the Service Coordinator
The Service Coordinator schedules and monitors service appointments, supports technicians and clients, and ensures smooth delivery of service operations.
Service Coordinator's duties and responsibilities
• Scheduling:
Coordinate appointments and service delivery for technicians.
• Customer Communication:
Liaise with clients regarding bookings, updates, and follow-ups.
• Job Tracking:
Monitor service progress and ensure timely resolution of requests.
• Documentation:
Maintain accurate records of service calls and reports.
• Team Support:
Provide administrative support to service teams and managers.
Coordinate appointments and service delivery for technicians.
• Customer Communication:
Liaise with clients regarding bookings, updates, and follow-ups.
• Job Tracking:
Monitor service progress and ensure timely resolution of requests.
• Documentation:
Maintain accurate records of service calls and reports.
• Team Support:
Provide administrative support to service teams and managers.
Requirements and qualifications for a Service Coordinator
• Experience in scheduling or coordination roles
• Strong communication and organisational skills
• Ability to multitask and prioritise in a fast-paced environment
• Proficiency in scheduling software and Microsoft Office
• Customer-focused mindset
• Strong communication and organisational skills
• Ability to multitask and prioritise in a fast-paced environment
• Proficiency in scheduling software and Microsoft Office
• Customer-focused mindset
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In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
