Secretary / Team Assistant - Hire or get hired
Your complete guide to the Secretary / Team Assistant Role: Duties, salary & hiring tips
Purpose of the Secretary / Team Assistant
The Secretary / Team Assistant supports a team or department with administrative and clerical tasks, ensuring effective coordination and timely execution of operational duties.
Secretary / Team Assistant's duties and responsibilities
• Diary & Meeting Support:
Schedule meetings and manage calendars for team members.
• Document Handling:
Prepare, format, and distribute correspondence and reports.
• Team Support:
Coordinate travel, events, and internal communications.
• Filing & Records:
Maintain digital and physical filing systems.
• Communication:
Liaise with clients, suppliers, and internal stakeholders.
Schedule meetings and manage calendars for team members.
• Document Handling:
Prepare, format, and distribute correspondence and reports.
• Team Support:
Coordinate travel, events, and internal communications.
• Filing & Records:
Maintain digital and physical filing systems.
• Communication:
Liaise with clients, suppliers, and internal stakeholders.
Requirements and qualifications for a Secretary / Team Assistant
• 2–4 years’ experience in team or admin support
• Strong communication and interpersonal skills
• Highly organised with attention to detail
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to multitask and support a dynamic team
• Strong communication and interpersonal skills
• Highly organised with attention to detail
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to multitask and support a dynamic team
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Business Support Market Update
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
