Sales Administrator / PA – Residential - Hire or get hired
Your complete guide to the Sales Administrator / PA – Residential Role: Duties, salary & hiring tips
Purpose of the Sales Administrator / PA – Residential
The Sales Administrator/PA provides operational and administrative support to real estate sales agents or directors, ensuring smooth transaction processing and calendar management.
Sales Administrator / PA – Residential's duties and responsibilities
• Admin Support:
Prepare listing kits, contracts, and marketing material.
• Client Liaison:
Coordinate inspections, updates, and appointment bookings.
• Database Management:
Update CRM systems with client and listing data.
• Diary & Task Management:
Schedule meetings, reminders, and key follow-ups.
• Filing & Documentation:
Organise sales contracts, listings, and compliance documents.
Prepare listing kits, contracts, and marketing material.
• Client Liaison:
Coordinate inspections, updates, and appointment bookings.
• Database Management:
Update CRM systems with client and listing data.
• Diary & Task Management:
Schedule meetings, reminders, and key follow-ups.
• Filing & Documentation:
Organise sales contracts, listings, and compliance documents.
Requirements and qualifications for a Sales Administrator / PA – Residential
• 1–2 years’ experience in real estate or admin support
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency with CRM and real estate systems
• Attention to detail and time management
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency with CRM and real estate systems
• Attention to detail and time management
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
