Return to Work Coordinator - Hire or get hired
Your complete guide to the Return to Work Coordinator Role: Duties, salary & hiring tips
Purpose of the Return to Work Coordinator
The Return to Work Coordinator facilitates the rehabilitation and safe return of injured employees to the workplace, ensuring compliance with workers' compensation laws and support programs.
Return to Work Coordinator's duties and responsibilities
• Case Management:
Develop return-to-work plans in collaboration with medical providers.
• Liaison:
Coordinate between employees, insurers, and internal stakeholders.
• Documentation:
Maintain accurate injury and rehabilitation records.
• Compliance:
Ensure all RTW processes meet legal and insurance obligations.
• Support:
Provide ongoing support to injured employees and line managers.
Develop return-to-work plans in collaboration with medical providers.
• Liaison:
Coordinate between employees, insurers, and internal stakeholders.
• Documentation:
Maintain accurate injury and rehabilitation records.
• Compliance:
Ensure all RTW processes meet legal and insurance obligations.
• Support:
Provide ongoing support to injured employees and line managers.
Requirements and qualifications for a Return to Work Coordinator
• Experience in injury management, RTW, or H&S coordination
• Understanding of workers' compensation legislation
• Excellent communication and interpersonal skills
• Strong documentation and case management ability
• Cert IV in Return to Work Coordination or related qualification (preferred)
• Understanding of workers' compensation legislation
• Excellent communication and interpersonal skills
• Strong documentation and case management ability
• Cert IV in Return to Work Coordination or related qualification (preferred)
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Recruitment challenges persist. While 63% adjust salaries to fill existing roles, counteroffers have declined, with 57% opting not to make them. Staff turnover has stabilised for most organisations, with 40% reporting no change and 32% noting some improvement.
The focus on employee wellbeing is evident, with 81% of organisations offering Employee Assistance Programs and 45% providing health care subsidies. Work flexibility remains widespread, with 78% allowing flexible hours and 69% offering remote work options. As HR leaders refine attraction and retention strategies, investment in leadership, training, and AI integration will be critical to long-term workforce success.
