Records Officer - Hire or get hired
Your complete guide to the Records Officer Role: Duties, salary & hiring tips
Purpose of the Records Officer
The Records Officer maintains accurate and secure records across physical and digital systems, ensuring data integrity and compliance with document management policies.
Records Officer's duties and responsibilities
• Records Management:
Maintain, archive, and retrieve documents in accordance with policy.
• Compliance:
Ensure records meet legal and organisational standards.
• System Updates:
Input and update metadata in electronic systems.
• Audits & Reporting:
Assist with audits and produce reports on records activity.
• Department Support:
Work with departments to support file requests and retention practices.
Maintain, archive, and retrieve documents in accordance with policy.
• Compliance:
Ensure records meet legal and organisational standards.
• System Updates:
Input and update metadata in electronic systems.
• Audits & Reporting:
Assist with audits and produce reports on records activity.
• Department Support:
Work with departments to support file requests and retention practices.
Requirements and qualifications for a Records Officer
• 1–3 years’ experience in records or document control
• Understanding of records management systems and procedures
• High attention to detail and organisational skills
• Familiarity with privacy and compliance obligations
• Strong computer and filing system knowledge
• Understanding of records management systems and procedures
• High attention to detail and organisational skills
• Familiarity with privacy and compliance obligations
• Strong computer and filing system knowledge
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Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
