Outbound Telesales Representative - Hire or get hired
Your complete guide to the Outbound Telesales Representative Role: Duties, salary & hiring tips
Purpose of the Outbound Telesales Representative
The Outbound Telesales Representative is responsible for generating sales or leads through outbound calls, promoting products or services to prospective customers.
Outbound Telesales Representative's duties and responsibilities
• Sales Calls:
Make outbound calls to potential clients to promote products or services.
• Lead Generation:
Qualify leads and schedule appointments for sales teams.
• Target Achievement:
Meet or exceed sales and call volume targets.
• CRM Management:
Update customer data and sales interactions in CRM systems.
• Objection Handling:
Address customer objections and provide product insights.
Make outbound calls to potential clients to promote products or services.
• Lead Generation:
Qualify leads and schedule appointments for sales teams.
• Target Achievement:
Meet or exceed sales and call volume targets.
• CRM Management:
Update customer data and sales interactions in CRM systems.
• Objection Handling:
Address customer objections and provide product insights.
Requirements and qualifications for a Outbound Telesales Representative
• Previous telesales or outbound sales experience
• Strong communication and persuasion skills
• Goal-driven with the ability to handle rejection
• CRM and sales system proficiency
• Professional and persistent attitude
• Strong communication and persuasion skills
• Goal-driven with the ability to handle rejection
• CRM and sales system proficiency
• Professional and persistent attitude
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Business Support Market Update
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
