Operations Manager - Hire or get hired
Your complete guide to the Operations Manager Role: Duties, salary & hiring tips
Purpose of the Operations Manager
The Operations Manager is responsible for strategic and daily oversight of operational functions, streamlining processes and ensuring that business goals are effectively executed.
Operations Manager's duties and responsibilities
• Strategy & Planning:
Develop and execute operational plans to meet business objectives.
• Process Improvement:
Identify efficiencies across systems, workflows, and service delivery.
• Team Leadership:
Manage operations staff and promote a collaborative culture.
• Budget Oversight:
Monitor budgets, costs, and vendor contracts.
• Compliance:
Ensure operations adhere to legal and internal policies.
Develop and execute operational plans to meet business objectives.
• Process Improvement:
Identify efficiencies across systems, workflows, and service delivery.
• Team Leadership:
Manage operations staff and promote a collaborative culture.
• Budget Oversight:
Monitor budgets, costs, and vendor contracts.
• Compliance:
Ensure operations adhere to legal and internal policies.
Requirements and qualifications for a Operations Manager
• 5+ years’ experience in operations or business management
• Strong leadership and strategic planning ability
• Proficient in budgeting, reporting, and process optimisation
• Excellent stakeholder engagement and communication
• Experience with systems implementation and compliance
• Strong leadership and strategic planning ability
• Proficient in budgeting, reporting, and process optimisation
• Excellent stakeholder engagement and communication
• Experience with systems implementation and compliance
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Workplace flexibility remains a priority, with 82% of firms offering work-from-home options and 68% providing flexible hours. Despite this, office attendance is still high, with 70% of employees going in at least four days a week. Parental leave policies vary widely across the sector—some firms provide up to 26 weeks of paid leave, while others adhere strictly to government-mandated benefits.
To attract and retain talent, firms are focusing on competitive benefits, with 65% offering bonuses and 65% investing in career development training. Other key incentives include professional association memberships (72%) and company-paid training (67%). As firms compete for talent, structured career progression and additional leave entitlements are becoming essential in retaining top performers.
Workplace flexibility remains a priority, with 82% of firms offering work-from-home options and 68% providing flexible hours. Despite this, office attendance is still high, with 70% of employees going in at least four days a week. Parental leave policies vary widely across the sector—some firms provide up to 26 weeks of paid leave, while others adhere strictly to government-mandated benefits.
To attract and retain talent, firms are focusing on competitive benefits, with 65% offering bonuses and 65% investing in career development training. Other key incentives include professional association memberships (72%) and company-paid training (67%). As firms compete for talent, structured career progression and additional leave entitlements are becoming essential in retaining top performers.
