GM / National Manager Customer Service - Hire or get hired

Your guide to the GM / National Manager Customer Service Role: Salary & hiring tips

Recruiting an GM / National Manager Customer Service or looking for your next GM / National Manager Customer Service job?

As a specialist recruitment agency in Business Support, we work with top GM / National Manager Customer Service and senior Business Support leaders across Australia, New Zealand, and the UK. Whether you're looking to hire a permanent GM / National Manager Customer Service or need a contract GM / National Manager Customer Service to guide your business through change, our recruitment consultants have the expertise and market insight to help.

We’ve placed dozens of senior Business Support professionals into roles across industries, from ASX-listed corporations to fast-growing SMEs. Our understanding of the talent landscape allows us to connect employers with Business Support professionals who not only meet technical requirements but align with leadership and cultural needs too.

Whether you're an employer seeking a JOBTITLE or a candidate ready for your next career move, we can help.


Submit your resume or request top talent today - our expert specialsiation recruiters are ready to assist.

How to hire an GM / National Manager Customer Service: Our recruitment process

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Business Support Market Update

In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.

While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.

Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.

36%

of business support professionals have been asked to develop digital analytics skills.

77%

of teams won't make any alterations to existing flexible working arrangements in 2025.

58%

of business support professionals describe their team as under-resourced

2025 Employment & Salary Report

Stay ahead of your market across Australia

Take a closer look at what’s driving hiring in your industry, from shifting employer priorities to the roles most in demand. This comprehensive report reveals the key trends shaping recruitment and workforce strategy this year, providing your business with a competitive edge in today’s uncertain labour market.


  • Benchmark your company's attraction and retention strategies
  • Find out what job seekers are looking for in 2025
  • Identify emerging and current hiring and salary trends

Frequently asked questions

Below are answers to common questions you may have.

  • How does the people2people recruitment process work for GM / National Manager Customer Service roles?

    The people2people recruitment process is designed to connect Business Support professionals with roles that closely match their skills, experience, and long-term career goals. Our specialist consultants take the time to understand each candidate and employer, ensuring every recommendation is relevant, efficient, and well-informed. This tailored approach helps streamline hiring decisions and supports better long-term outcomes for both parties.

  • Do you hire roles Business Support across Australia?

    Yes, people2people supports Business Support recruitment across Australia. We operate nationally, with offices located in Sydney, Parramatta, Melbourne, Brisbane, Adelaide, and Perth, enabling us to partner with employers and candidates in both metropolitan and regional locations. Our local consultants combine strong market knowledge with national reach to deliver consistent, high-quality recruitment outcomes.

  • Can people2people help me find a GM / National Manager Customer Service role?

    Yes, people2people works with Business Support professionals at all stages of their careers, from early-career to senior and leadership roles. We support candidates with access to relevant job opportunities, up-to-date market insights, and practical career guidance to help them make informed decisions and progress confidently in their careers.

  • Does people2people recruit permanent and temporary GM / National Manager Customer Service roles?

    people2people recruits Business Support professionals across permanent, temporary, and contract roles. The availability of each opportunity type depends on employer demand, project requirements, and current market conditions, ensuring candidates have access to roles that align with their preferences and availability.

  • Why use people2people when hiring or applying for GM / National Manager Customer Service roles?

    people2people provides specialist recruitment support for Business Support roles, combining deep market knowledge with a personalised, consultative approach. Our experienced consultants work closely with both employers and candidates to ensure well-matched placements and successful long-term outcomes.