IT Team Leader / Manager - Hire or get hired
Your complete guide to the IT Team Leader / Manager Role: Duties, salary & hiring tips
Purpose of the IT Team Leader / Manager
The IT Team Leader/Manager oversees the delivery of IT services and infrastructure, ensuring systems availability, security, and support for business operations.
IT Team Leader / Manager's duties and responsibilities
• Team Leadership:
Manage and mentor IT support and infrastructure staff.
• Systems Oversight:
Ensure smooth operation of IT systems, networks, and hardware.
• Security & Compliance:
Implement cybersecurity protocols and ensure policy compliance.
• Project Management:
Lead technology upgrades, migrations, and implementation projects.
• Support Services:
Oversee helpdesk and IT support delivery to staff.
Manage and mentor IT support and infrastructure staff.
• Systems Oversight:
Ensure smooth operation of IT systems, networks, and hardware.
• Security & Compliance:
Implement cybersecurity protocols and ensure policy compliance.
• Project Management:
Lead technology upgrades, migrations, and implementation projects.
• Support Services:
Oversee helpdesk and IT support delivery to staff.
Requirements and qualifications for a IT Team Leader / Manager
• 5+ years’ experience in IT with leadership responsibilities
• Strong technical expertise in systems, networking, and support
• Project management and vendor coordination experience
• Excellent communication and troubleshooting skills
• Knowledge of ITIL or similar frameworks preferred
• Strong technical expertise in systems, networking, and support
• Project management and vendor coordination experience
• Excellent communication and troubleshooting skills
• Knowledge of ITIL or similar frameworks preferred
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Workplace flexibility remains a priority, with 82% of firms offering work-from-home options and 68% providing flexible hours. Despite this, office attendance is still high, with 70% of employees going in at least four days a week. Parental leave policies vary widely across the sector—some firms provide up to 26 weeks of paid leave, while others adhere strictly to government-mandated benefits.
To attract and retain talent, firms are focusing on competitive benefits, with 65% offering bonuses and 65% investing in career development training. Other key incentives include professional association memberships (72%) and company-paid training (67%). As firms compete for talent, structured career progression and additional leave entitlements are becoming essential in retaining top performers.
