IT Consultant – Functional/Technical - Hire or get hired
Your complete guide to the IT Consultant – Functional/Technical Role: Duties, salary & hiring tips
Purpose of the IT Consultant – Functional/Technical
The IT Consultant advises organisations on system implementations, enhancements, or integrations, providing expertise in both technical and business process requirements.
IT Consultant – Functional/Technical's duties and responsibilities
• Requirements Gathering:
Understand client needs and translate into technical specs.
• Solution Implementation:
Assist in configuring, integrating, or deploying systems.
• Training & Support:
Provide guidance and end-user support post-implementation.
• Documentation:
Prepare technical documentation, SOPs, and user guides.
• Client Liaison:
Maintain strong client relationships and ensure satisfaction.
Understand client needs and translate into technical specs.
• Solution Implementation:
Assist in configuring, integrating, or deploying systems.
• Training & Support:
Provide guidance and end-user support post-implementation.
• Documentation:
Prepare technical documentation, SOPs, and user guides.
• Client Liaison:
Maintain strong client relationships and ensure satisfaction.
Requirements and qualifications for a IT Consultant – Functional/Technical
• 3–7 years’ experience in IT consulting or system implementation
• Knowledge of ERP/CRM systems (e.g., SAP, Dynamics, Salesforce)
• Strong communication and documentation skills
• Technical troubleshooting and business process knowledge
• Degree in IT, business systems, or equivalent
• Knowledge of ERP/CRM systems (e.g., SAP, Dynamics, Salesforce)
• Strong communication and documentation skills
• Technical troubleshooting and business process knowledge
• Degree in IT, business systems, or equivalent
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AI continues to reshape workforce priorities, with 47% of businesses seeking candidates with at least a base-level understanding of AI. Key skills growing in importance include automation and IT process orchestration (63%), continuous learning in AI (45%), and cybersecurity using AI-driven threat detection (37%). Cybersecurity, upskilling, and AI and machine learning are now the top three business priorities, each cited by over 50% of companies.
Contractor usage has remained relatively stable, with 81% of companies expecting no change in 2025, and nearly half keeping contractor levels under 10%. The shift towards AI, automation, and cybersecurity signals an evolving skills landscape, requiring businesses to balance permanent hires with specialised expertise to stay competitive.
