Import/Export Operator - Hire or get hired
Your complete guide to the Import/Export Operator Role: Duties, salary & hiring tips
Purpose of the Import/Export Operator
The Import/Export Operator supports daily logistics operations by coordinating international shipments and ensuring all documentation and customs processes are handled efficiently.
Import/Export Operator's duties and responsibilities
• Shipment Booking:
Arrange international shipments and monitor status.
• Documentation:
Prepare and submit customs declarations and shipping documents.
• Customer Service:
Provide updates and respond to client shipment queries.
• Compliance:
Ensure import/export activities meet local and global regulations.
• System Entry:
Maintain shipment records in freight software.
Arrange international shipments and monitor status.
• Documentation:
Prepare and submit customs declarations and shipping documents.
• Customer Service:
Provide updates and respond to client shipment queries.
• Compliance:
Ensure import/export activities meet local and global regulations.
• System Entry:
Maintain shipment records in freight software.
Requirements and qualifications for a Import/Export Operator
• 2–4 years’ experience in freight forwarding or logistics
• Strong understanding of documentation and customs clearance
• Good communication and organisational skills
• Attention to detail and multitasking abilities
• Familiarity with freight systems and platforms
• Strong understanding of documentation and customs clearance
• Good communication and organisational skills
• Attention to detail and multitasking abilities
• Familiarity with freight systems and platforms
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Supply Chain Market Update
In 2024, supply chain and logistics hiring managers faced ongoing challenges, with candidate availability remaining a key issue. More than 50% of employers reported difficulty finding candidates, with 46% also citing candidate unreliability as a barrier to hiring. Warehousing and Operations/Admin Support roles remained in high demand, but skill shortages persisted across Warehousing (37%), Demand and Procurement (33%), and Transport (25%). Employers continued to invest in flexibility, automation, and technology to mitigate these gaps, while benefits such as flexible working hours (39%), product discounts (25%), and meal allowances (10%) were offered to compensate for the lack of work flexibility.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
