Head of Department – Residential - Hire or get hired
Your complete guide to the Head of Department – Residential Role: Duties, salary & hiring tips
Purpose of the Head of Department – Residential
The Head of Department leads a residential property management division, ensuring portfolio performance, compliance, team leadership, and client satisfaction.
Head of Department – Residential's duties and responsibilities
• Team Management:
Lead and mentor a team of property managers and assistants.
• Operational Oversight:
Oversee portfolio operations and service delivery standards.
• Client Relations:
Maintain strong relationships with landlords and stakeholders.
• Compliance:
Ensure adherence to legislative and industry standards.
• Reporting:
Prepare departmental reports and performance updates.
Lead and mentor a team of property managers and assistants.
• Operational Oversight:
Oversee portfolio operations and service delivery standards.
• Client Relations:
Maintain strong relationships with landlords and stakeholders.
• Compliance:
Ensure adherence to legislative and industry standards.
• Reporting:
Prepare departmental reports and performance updates.
Requirements and qualifications for a Head of Department – Residential
• 5+ years’ experience in residential property management
• Leadership experience in a property team or agency setting
• Excellent communication and team development skills
• Knowledge of relevant property legislation and trust accounting
• Real estate licence or registration certificate
• Leadership experience in a property team or agency setting
• Excellent communication and team development skills
• Knowledge of relevant property legislation and trust accounting
• Real estate licence or registration certificate
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
