Head of Department - Hire or get hired
Your complete guide to the Head of Department Role: Duties, salary & hiring tips
Purpose of the Head of Department
The Head of Department oversees a specific property function or team, ensuring service delivery, business growth, compliance, and staff performance within the division.
Head of Department's duties and responsibilities
• Leadership:
Manage, coach, and develop a team of property professionals.
• Strategy:
Drive business growth, retention, and operational efficiency.
• Client Engagement:
Build and maintain strong relationships with key clients.
• Compliance:
Ensure policies, legislation, and service standards are met.
• Reporting:
Track department performance and report to senior leadership.
Manage, coach, and develop a team of property professionals.
• Strategy:
Drive business growth, retention, and operational efficiency.
• Client Engagement:
Build and maintain strong relationships with key clients.
• Compliance:
Ensure policies, legislation, and service standards are met.
• Reporting:
Track department performance and report to senior leadership.
Requirements and qualifications for a Head of Department
• 5+ years’ experience in property management or sales
• Proven leadership and team management skills
• Strong knowledge of property operations and legislation
• Excellent communication and commercial acumen
• Relevant qualifications in property or business
• Proven leadership and team management skills
• Strong knowledge of property operations and legislation
• Excellent communication and commercial acumen
• Relevant qualifications in property or business
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
