Field Service Technician - Hire or get hired
Your complete guide to the Field Service Technician Role: Duties, salary & hiring tips
Purpose of the Field Service Technician
The Field Service Technician installs, maintains, and repairs machinery or equipment on-site, ensuring functionality and customer satisfaction.
Field Service Technician's duties and responsibilities
• Installation:
Install equipment and perform start-up procedures at client sites.
• Maintenance:
Conduct routine maintenance and preventive servicing.
• Repairs:
Troubleshoot and resolve equipment faults on-site.
• Customer Service:
Liaise with clients and provide technical support.
• Documentation:
Complete service reports and update job records.
Install equipment and perform start-up procedures at client sites.
• Maintenance:
Conduct routine maintenance and preventive servicing.
• Repairs:
Troubleshoot and resolve equipment faults on-site.
• Customer Service:
Liaise with clients and provide technical support.
• Documentation:
Complete service reports and update job records.
Requirements and qualifications for a Field Service Technician
• 2–4 years’ technical service or trade experience
• Strong diagnostic and problem-solving skills
• Valid driver’s licence and willingness to travel
• Technical certification or trade background
• Customer-focused with good communication
• Strong diagnostic and problem-solving skills
• Valid driver’s licence and willingness to travel
• Technical certification or trade background
• Customer-focused with good communication
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Supply Chain Market Update
In 2024, supply chain and logistics hiring managers faced ongoing challenges, with candidate availability remaining a key issue. More than 50% of employers reported difficulty finding candidates, with 46% also citing candidate unreliability as a barrier to hiring. Warehousing and Operations/Admin Support roles remained in high demand, but skill shortages persisted across Warehousing (37%), Demand and Procurement (33%), and Transport (25%). Employers continued to invest in flexibility, automation, and technology to mitigate these gaps, while benefits such as flexible working hours (39%), product discounts (25%), and meal allowances (10%) were offered to compensate for the lack of work flexibility.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
