Document Controller - Hire or get hired

Your complete guide to the Document Controller Role: Duties, salary & hiring tips

Purpose of the Document Controller

The Document Controller manages documentation for projects and operations, ensuring accuracy, version control, and accessibility of critical records and correspondence.

Document Controller's duties and responsibilities

• Document Control:
Manage and distribute incoming and outgoing documents.

• Compliance:
Ensure documentation complies with standards and formatting requirements.

• Version Control:
Track revisions and maintain audit trails of documents.

• System Administration:
Maintain digital filing systems and document management platforms.

• Support:
Liaise with internal and external stakeholders for document coordination.

Requirements and qualifications for a Document Controller

• 2–4 years’ experience in document control or records management
• Familiarity with document control systems (e.g., Aconex, SharePoint)
• Strong organisational and file management skills
• Excellent attention to detail and time management
• Experience supporting engineering or construction projects preferred

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Business Support Market Update

In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.

While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.

Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.

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2025 EMPLOYMENT & SALARY REPORT

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