Credit Controller - Hire or get hired
Your complete guide to the Credit Controller Role: Duties, salary & hiring tips
Purpose of the Credit Controller
The Credit Controller manages collections and maintains positive customer relationships to ensure timely payments and minimise aged debt. This role supports the company’s cash flow objectives.
Credit Controller's duties and responsibilities
• Collections:
Follow up overdue invoices and negotiate payment arrangements.
• Account Reconciliation:
Reconcile customer accounts and resolve billing disputes.
• Customer Service:
Maintain strong client relationships and manage sensitive conversations professionally.
• Reporting:
Prepare aged debtor reports and escalate high-risk accounts.
• Policy Adherence:
Apply company credit and collection policies consistently.
Follow up overdue invoices and negotiate payment arrangements.
• Account Reconciliation:
Reconcile customer accounts and resolve billing disputes.
• Customer Service:
Maintain strong client relationships and manage sensitive conversations professionally.
• Reporting:
Prepare aged debtor reports and escalate high-risk accounts.
• Policy Adherence:
Apply company credit and collection policies consistently.
Requirements and qualifications for a Credit Controller
• 2–4 years’ experience in credit control or accounts receivable
• Excellent communication and negotiation skills
• Attention to detail and account reconciliation experience
• Proficiency in ERP or finance systems
• Customer service orientation
• Excellent communication and negotiation skills
• Attention to detail and account reconciliation experience
• Proficiency in ERP or finance systems
• Customer service orientation
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Qualified accountants remained the hardest to hire in 2024, with 40% of businesses citing them as the most difficult to fill, followed by transactional finance (17%) and payroll roles (14%). In-demand roles such as finance managers, systems accountants, and specialists in data analytics and sustainability reporting indicate a shift in workforce priorities.
To remain competitive in 2025, 75% of organisations will focus on automation and system improvements, with additional emphasis on upskilling (45%), cash flow management (37%), and compliance (33%). Many businesses are investing in professional development, including certifications, workshops, and AI skill training, to enhance their teams and adapt to new technologies.
86% of businesses preferred maintaining in-house teams for better communication, control, and compliance, and while many employers relied on internal hiring teams, 54% sought external recruitment support within a month, highlighting the ongoing value of recruitment agencies in securing top talent.
