Air/Ocean Freight Operator - Hire or get hired
Your complete guide to the Air/Ocean Freight Operator Role: Duties, salary & hiring tips
Purpose of the Air/Ocean Freight Operator
The Air/Ocean Freight Operator supports day-to-day international freight operations by handling bookings, tracking, and documentation for air and sea shipments.
Air/Ocean Freight Operator's duties and responsibilities
• Freight Booking:
Coordinate bookings with carriers and suppliers.
• Tracking & Tracing:
Monitor shipments and update clients on delivery timelines.
• Documentation:
Assist with AWBs, HBLs, invoices, and customs paperwork.
• Client Support:
Respond to inquiries and provide operational updates.
• Data Entry:
Update systems with shipment information and milestones.
Coordinate bookings with carriers and suppliers.
• Tracking & Tracing:
Monitor shipments and update clients on delivery timelines.
• Documentation:
Assist with AWBs, HBLs, invoices, and customs paperwork.
• Client Support:
Respond to inquiries and provide operational updates.
• Data Entry:
Update systems with shipment information and milestones.
Requirements and qualifications for a Air/Ocean Freight Operator
• 1–3 years’ experience in international freight operations
• Basic knowledge of air and sea freight procedures
• Strong organisational and communication skills
• Accuracy with data entry and documentation
• Experience with logistics software and freight platforms
• Basic knowledge of air and sea freight procedures
• Strong organisational and communication skills
• Accuracy with data entry and documentation
• Experience with logistics software and freight platforms
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Supply Chain Market Update
In 2024, supply chain and logistics hiring managers faced ongoing challenges, with candidate availability remaining a key issue. More than 50% of employers reported difficulty finding candidates, with 46% also citing candidate unreliability as a barrier to hiring. Warehousing and Operations/Admin Support roles remained in high demand, but skill shortages persisted across Warehousing (37%), Demand and Procurement (33%), and Transport (25%). Employers continued to invest in flexibility, automation, and technology to mitigate these gaps, while benefits such as flexible working hours (39%), product discounts (25%), and meal allowances (10%) were offered to compensate for the lack of work flexibility.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
Looking ahead to 2025, hiring demand for Warehousing roles has decreased to 42%, while Transport roles have become more prominent, rising to 33%. Skills shortages persist, particularly in Warehousing (36%), Transport (30%), and Procurement (24%). AI is increasingly influencing the sector, with predictive analytics (50%), real-time data tracking (47%), and warehouse management systems (43%) emerging as critical skills. Certifications and upskilling initiatives (25%) have become a more common retention strategy, but over half of employers still offer no additional benefits. As technology continues to reshape supply chains, professionals with technical expertise and adaptability will be crucial in driving industry success.
